Refunds and Returns Policy for Australian Dog Solutions
Effective Date: 28/08/2023
At Australian Dog Solutions, we value our customers' satisfaction and aim to provide the best possible shopping experience. This Refunds and Returns Policy outlines the guidelines and procedures for returning or refunding products purchased from our website.
1. Eligibility for Returns and Refunds:
We accept returns and offer refunds under the following conditions:
a. Damaged or Defective Products: If the product you receive is damaged or defective, you may be eligible for a return or refund. Please contact our customer support within 7 days of receiving the product.
b. Incorrect Product: If you receive a product different from what you ordered, please contact us within 7 days of receiving the product to initiate a return or exchange.
2. Initiating a Return:
To initiate a return, follow these steps:
a. Contact our customer support at info@australiandogsolutions.com.au within 7 days of receiving the product. Please provide your order number, a description of the issue, and any relevant photos.
b. Our customer support team will guide you through the return process, including providing you with a Return Authorization Number (RAN).
3. Return Conditions:
a. Products must be returned in their original condition, unused, and with all original tags and packaging.
b. Any product that shows signs of use, wear, or alteration may not be eligible for a refund or return.
4. Return Shipping:
a. If the return is due to a damaged, defective, or incorrect product, Australian Dog Brokers will provide a prepaid shipping label for the return.
b. For returns that are not due to product issues, customers are responsible for the return shipping costs.
5. Refund Process:
a. Once we receive the returned product and verify its condition, we will process your refund within 7 business days.
b. Refunds will be issued to the original payment method used for the purchase.
6. Exclusions:
a. Customized or personalized products are not eligible for returns or refunds unless they are damaged, defective, or incorrect.
b. Clearance or sale items may have limited eligibility for returns or refunds. Please contact us for more information.
7. Contact Information:
For any inquiries, assistance, or to initiate a return, you can reach our customer support team:
Email: info@australiandogsolutions.com.au
8. Address for Returns:
Australian Dog Brokers 5 Tipuana Pl Cashmere, QLD, 4500
Please ensure to include your Return Authorization Number (RAN) on the package.
9. Policy Updates:
This Refunds and Returns Policy is subject to change. Any updates will be posted on our website.
We appreciate your trust in Australian Dog Solutions. If you have any questions or concerns, please do not hesitate to contact us. Your satisfaction is our priority.
Note: This policy is intended as a general guideline and may not cover every possible scenario. We reserve the right to make exceptions or modifications on a case-by-case basis to ensure fairness and customer satisfaction.
